Returns & Refunds

Thank you for shopping at North Mode Store. We want you to love your new wall art. If for any reason you are not satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

To qualify for a return or refund, your item must:

• Be in unused, original condition

• Have all original packaging and protection materials

• Be returned within 30 days of delivery

Items that are damaged due to customer handling or not in their original condition may not qualify for a refund.

2. Non-Returnable Items

We cannot accept returns for:

• Gift cards

• Discounted or final-sale items

• Customized or personalized artwork

• Items returned after 30 days

• Items damaged by improper use or installation

3. Damaged or Defective Orders

If your artwork arrives damaged, wrong, or defective, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Photos of the item and packaging

• A brief description of the issue

We will arrange a replacement or issue a refund at no additional cost to you.

📩 Email: [email protected]
📞 Phone: +1 614-795-9571

4. Return Process

To start a return:

1. Contact our support team at [email protected].

2. Our team will review your request and provide a Return Authorization and return instructions.

3. Ship the item back using the address and steps provided by our support team.

Please do not send items back without prior approval, as they may not be processed.

5. Return Shipping Costs

• If the return is due to our error (damaged, defective, incorrect item), we will cover the return shipping cost.

• For all other returns (e.g., change of mind), the customer is responsible for return shipping fees.

6. Refunds

Once your return is received and inspected, we will notify you via email.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees paid at checkout are non-refundable, except when the return is due to our error.

7. Exchanges

We offer exchanges for damaged or incorrect products.
If you want to exchange an item for a different design or style, please contact us — additional shipping fees may apply in some cases.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.
Once items are processed or shipped, cancellations can no longer be accepted.
If needed, you may request a return after receiving the item.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, our team is here to help.

📩 Email: [email protected]
📞 Phone: +1 614-795-9571

We want every customer to enjoy a smooth and positive experience with North Mode Store.